Lee Rosen recently wrote an article, “10 Best Ways to Anger a Client”, for his blog, Divorce Discourse. He outlines “the top ways to alienate a client, cause them to complain and encourage them to trash your reputation. It’s not always easy to make a client really, really angry. But with thought, effort, and this list you can help your client achieve a state of apoplectic rage.”
How to anger your clients (what NOT to do):
- Don’t call them back.
- Always explain things from the other party’s point of view.
- Always be calm, cool and collected.
- Always put yourself first.
- Lie when something goes wrong.
- Blame someone else when something goes wrong.
- Make it clear that you know it all and have done it all before.
- File documents and send letter without showing them to your client first.
- Delegate the tough stuff to your client.
- Strive to be only slightly better than the other lawyers you deal with.
To read the full article click here.
I have always believed the best way to keep clients happy, and to prevent client remorse, is to ABC: Always Be Communicating. Every time you have an activity related to a case, send your client a quick email to let them know. They’ll know you’re busy working on their behalf, and it the bills they receive will be more reasonable to them.
Hey! Thanks much for the specifics ! I found it helpful with some research I'm doing right now. I'm going ...
I happened to be searching all around for this info. Thankfully I just found it at Google.