In a recent article entitled “Mastering Outlook to Increase Productivity“, the author talked about how to use hidden features in Outlook to be more productive. While the article was well written, I have to disagree with this approach, since Outlook can ruin your law practice. When counted on beyond the basic functions of email, Outlook [...]
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Lee Rosen recently wrote an article, “10 Best Ways to Anger a Client”, for his blog, Divorce Discourse. He outlines “the top ways to alienate a client, cause them to complain and encourage them to trash your reputation. It’s not always easy to make a client really, really angry. But with thought, effort, and this [...]
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Considering the significant increase in the frequency and volume of legal malpractice claims, I recently interviewed Paul Mahaffey, CPCU, about the importance of being constantly vigilant to help avoid such claims. Here is what Paul had to say. Q: What is one of the biggest complaints you have seen clients make against their attorney that most [...]
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In a recent post on Lawyerist.com, Allison Shields cited a 2009 Stanford University study that showed multi-taskers have more difficulty filtering out useless information. Though it’s enticing to try to talk on the phone, answer an email, and monitor Twitter all at once, something is bound to fall through the cracks. An example is when I [...]
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As humans we all make mistakes. As lawyers, mistakes can be detrimental. Calendaring errors are the leading cause of malpractice suits against attorneys. The ABA estimates that nearly 20% of all malpractice suits are due to calendaring errors and missed deadlines. The repercussions of a missed court appearance or deadline can be severe. Judges can [...]
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Children are commonly taught the “golden rule” by their parents – to treat others the way you want to be treated. This rule applies to the business world as well. As a business professional, you work hard to create a reliable, trust-worthy and professional image of you and your brand. When choosing companies and other [...]
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This is a really good blog!
Totally agree with you. Great blog!